Refund policy

If you are not satisfied with your purchase, we will assist you with your refund or exchange. We are happy to exchange/refund any item purchased online (unless stated otherwise). However, the following conditions do apply:

• You must notify Troy Lee Designs NZ of your intention to exchange/refund within 3 days of receiving your product and return your product to Troy Lee Designs NZ within 10 working days.
• You are to cover the costs of freighting your items back to Troy Lee Designs NZ.
• These items must be sent back via courier (track and trace).
• For size exchanges and warranty replacements Troy Lee Designs NZ will cover the cost of the return freight of the correct item back to you (this excludes sale items).
• All items must be returned in the condition in which they were shipped: un-used, with all original tags and in the packaging, it was delivered in.
• Our retail store locations cannot accept returns for products purchased online. Similarly, we cannot accept returns online for products purchased in our retail store locations. These matters must be dealt with at the location of purchase.

If you wish to exchange/return please follow these steps:

• Contact Troy Lee Designs NZ to advise us of your intention to return/exchange an item. Phone (06) 281 1605 or email team@troyleedesigns.co.nz 
• Fill out the return form which will be provided to you.
• Include the completed form with the item and return to us.
• Replacements and/or refunds will be processed after we receive your returned item.