If you are not satisfied with your purchase from TroyLeeDesigns.com, you can return your order for a refund (shipping fees NOT included) within 30 days of the date of purchase. All merchandise returned for a refund must be in unworn, unused, unwashed condition, with original tags still attached.

Start a Return or Exchange

TLD offers easy and convenient 30 day returns and exchange program.

Start a Return or Exchange

Yes, for eligible orders, we offer free shipping on returns. See our returns page for more info

Unfortunately, we do not accept orders placed outside of the United States and cannot process payments with a debit or credit card that has an international billing address – this also includes orders purchased for delivery within the U.S.

If you would like to find a distributor in your country, please visit the International distributor page, and find the distributor in your region.

Troy Lee Designs only accepts Visa, MasterCard, American Express and Discover credit cards, as well as PayPal as forms of payment. International credit card or forms of payment are not accepted.If you have additional questions, please contact Troy Lee Designs Customer Service at (800)239-6566.

If you are looking to get a TLD jersey lettered by our Troy Lee Designs lettering department, choose the “CUSTOMIZE THIS JERSEY” option before adding it to your shopping cart. Please note, TLD reserves the right to reject offensive customizations.

If you already have a new TLD jersey and would like to send it in for lettering, please call our toll-free Customer Support line at (800)239-6566 and we can help you place the order. Please note that this service is offered for TLD jerseys only.

If you would like to get basic lettering on your new helmet, choose the “CUSTOMIZE THIS HELMET” option before adding it to your shopping cart.

If you already have a helmet or would like a more elaborate design, please visit https://www.troyleedesigns.com/custom-paint/ for pricing and instructions. To place your order, send your info to paint@troyleedesigns.com or call (951)371-5219 ext. 248. For additional questions, please call our toll-free Customer Support line at (800)239-6566.

The care and content label attached to your product will provide the best washing instructions for jerseys, pants, shorts, gloves and sportswear.

However, if you can’t find it, we recommend that you turn your gear inside out (if applicable), hand wash with cold water and mild detergent only. Hang dry only for our ENTIRE product line. DO NOT PUT IN THE DRYER!

For helmet care, mud and crud should be hosed off (do not use a pressure washer!). Wipe down gently with a wet rag to remove any dirt from the surface to avoid scratching the paint. Allow time to air dry.

DO NOT use any harsh chemicals, contact cleaner or acidic chemicals.

Most TLD protective items can be machine washed in cold or warm water with a mild detergent and drip-dried.

Knee and elbow guards with Velcro straps should be washed in a mesh laundry bag to prevent the straps from entangling or attaching to other items in the wash.

For soft chest protectors with removable padding, it is recommended to remove the pads before washing the chassis of the protector. These pads can be rinsed/hand washed, or placed in a mesh laundry bag and tossed into the machine.

Exceptions to machine washing: hard plastic chest protectors and VQ knee braces.

We at TLD would not recommend reusing the helmet afterward due to the helmet's compromised integrity. For helmets purchased in the USA and Canada Troy Lee Designs may assist you in replacing your helmet that is involved in a crash from within one year of the date of purchase by honoring a one-time-use 30% off discount code towards the purchase of a full-price helmet only from the TLD websites: troyleedesigns.com and troyleedesigns.ca. This offer only applies to helmets purchased in the USA and Canada. For helmets purchased outside the USA and Canada, the Crash Replacement Program discount will be at the discretion of the local Troy Lee Designs Distributor.