Terms Of Use


All pricing on this site is in New Zealand dollars and delivery is only available to New Zealand addresses. Distribution 101 Ltd is a New Zealand based business.


Our Standard Policy (to be used in Level 3 or Below) is:
Once an order is placed and approved, it will leave our warehouse within 48 hours during working days. Depending on your location and the nature of the goods ordered, the delivery time frame will be 1-2 days from the sending date with the exception of Rural Delivery which will add another 1-2 days. Your goods will be delivered by NZ Post / Courier Post. You will be sent an email detailing tracking information on the day that your order is processed.

If currently under Covid-19 Stage 4 Lockdown the following applies:
Due to the nationwide level 4 Covid-19 lockdown, we are currently unable to ship orders for items that aren't marked on the site as "essential". We will ship non-essential items as soon as we are permitted by Government. This online store remains open and can accept orders. Check out our brand new season product, do your research and, at the conclusion of this lockdown, be ready to hit up your local store or receive your order of fresh gear. In the meantime, ride a bike, stay safe and play by the rules. Peace & Wheelies – TLD NZ.

Order Cancellation, Refunds & Exchanges:

If you are not satisfied with your purchase we will assist you with your refund or exchange. We are happy to exchange/refund any item purchased online (unless stated otherwise). However, the following conditions do apply:

  • You must notify Distribution 101 Ltd / Troy Lee Designs NZ of your intention to exchange/refund within 3 days of receiving your product and return your product to Distribution 101 Ltd / Troy Lee Designs NZ within 10 working days.
  • You are to cover the costs of freighting your items back to Distribution 101 Ltd / Troy Lee Designs NZ.
  • These items must be sent back via courier (track and trace).
  • For size exchanges and warranty replacements Distribution 101 Ltd / Troy Lee Designs NZ will cover the cost of the return freight of the correct item back to you (this excludes sale items).
  • All items must be returned in the condition in which they were shipped: un-used, with all original tags and in the packaging it was delivered in.
  • Our retail store locations cannot accept returns for products purchased online. Similarly, we cannot accept returns online for products purchased in our retail store locations. These matters must be dealt with at the location of purchase.

How To Return/Exchange:

If you wish to exchange/return please follow these steps:

  • Contact Distribution 101 Ltd / Troy Lee Designs NZ to advise us of your intention to return/exchange an item. Phone (07) 215 9817 or email sales@d101.co.nz
  • Fill out the return form which will be provided to you.
  • Include the completed form with the item and return to us.
  • Replacements and/or refunds will be processed after we receive your returned item.